Welcome to Fuddee. This policy outlines how orders are processed, transported, and managed on our platform. By placing an order through Fuddee, you agree to the terms described below.
Fuddee is owned and operated by M/s Spotsies Soul Foods LLP (LLPIN: ACS-2560).
1. Service Coverage
- Geographical Limits: You must be within a restaurant's delivery radius.
- Operating Hours: Subject to restaurant kitchen hours and local regulations.
- Logistics Availability: Based on real-time availability of Delivery Partners.
2. Delivery Timelines
- Preparation Time
- External Factors: Traffic, weather, peak-hour demand.
- Distance: Travel time from restaurant to your location.
Fuddee does not offer guaranteed delivery times and is not liable for delays caused by external factors.
3. Delivery Charges
- Distance from restaurant
- Order value
- Demand surges and weather conditions
4. Order Handover & Responsibilities
- Packaging: Restaurant responsible for hygiene and sealing.
- Transit: Delivery handled carefully but taste/temperature not guaranteed.
- Address Accuracy: Customer must provide correct details.
5. Failed Delivery Attempts
- Customer unreachable for 10+ minutes
- Incorrect/inaccessible address
- Refusal to accept correct order
Consequence: No refund will be issued in such cases.
6. Contactless & Secure Delivery
- Contactless option available
- OTP may be required for certain orders
7. Damaged or Tampered Packages
- Do not accept damaged orders
- Take photographs immediately
- Report to support@fuddee.com
8. Policy Updates
Fuddee reserves the right to modify this Shipping Policy at any time. Changes apply to orders placed after the updated date.
Contact Us
Phone: +91-9230142048
Email: support@fuddee.com
Website: https://fuddee.com
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