At Fuddee, we strive to ensure a seamless dining experience. However, we understand that issues may occasionally arise. This policy outlines the conditions under which cancellations and refunds are processed for orders placed via our Platform.
Fuddee is owned and operated by M/s Spotsies Soul Foods LLP (LLPIN: ACS-2560).
1. Eligibility for Refunds
- Order Not Delivered: Due to restaurant, delivery partner, or technical error.
- Incorrect Order: Wrong dish or missing items.
- Quality Issues: Spoiled or contaminated food.
- Platform/Restaurant Cancellation: Cancelled after successful payment.
2. Non-Refundable Situations
- Minor delays due to traffic or weather.
- User errors like wrong address or unreachable contact.
- Change of mind after preparation begins.
- Consumed food before complaint.
- Verified successful delivery via GPS logs.
3. Refund Request Process
- Timeframe: Within 24 hours of order time.
- Submission: Use "My Orders" → "Help/Support".
- Evidence: Clear photos of food and invoice.
- Support Email: support@fuddee.com with Order ID.
4. Approval & Processing
- Every request reviewed by support team.
- Refund initiated within 5–7 business days upon approval.
- Partial refunds issued proportionally if applicable.
5. Mode of Refund
- Prepaid Orders: Credited to original payment source.
- Wallet Payments: Instantly credited to Fuddee Wallet.
- COD Orders: Credited to Wallet or chosen UPI ID.
6. Cancellation Rules
- Before Preparation: Full refund available.
- After Preparation: Cancellation fee up to 100% may apply.
7. Fraud Prevention
Fuddee monitors refund patterns closely and reserves the right to reject fraudulent or abusive claims.
Contact Us
Customer Support: +91-9230142048
Email: support@fuddee.com
Official Website: https://fuddee.com
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